Business Change, Customer Experience, People Proposition

The only time you shouldn't expect change is from a vending machine

Available for contract, consultancy and NED roles

A very experienced business transformation professional, with a track record of successfully delivering change for the largest brands in UK and global financial services. Specialising in people and customer led change through systems or organisational transformation programmes, mergers, regulatory remediation, and brand and culture launches. Avoiding unwelcome impact to customers or risk to the business; helping the internal audience be ready and willing to adopt and embed changes; and realising cost, revenue and service benefits. 
Business Change 
  • Change Vision and Journey
  • Engagement and Communications
  • Business Readiness and Embedding/Adoption 
Customer Experience
  •  Insight and Design 
  •  Customer Journey Mapping
  •  Complaints and Service Recovery
People Proposition
  •  Culture Change
  •  People Lifecycle
  •  Proposition Development