Business Change, Customer Experience, People Proposition

The only time you shouldn't expect change is from a vending machine

I am a very experienced business change professional, with a track record of delivering for the largest brands in UK, and global, financial services. Specialising in people and customer led change through mergers, regulatory remediation, brand and/or culture relaunches, process re-engineering, and organisational transformation.

Business Change
  • Stakeholder engagement
  • Internal comms
  • Business readiness
Customer Experience
  • Insight and design 
  • Customer journey mapping
  • Service recovery
People Proposition
  • Culture change
  • People lifecycle
  • Proposition development

Email mark@chizlett.com for availability and/or a CV.